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Frequently Asked Questions (FAQ)

Please browse the topics below to find what you are looking for:

The link to the login page and a password should have been sent to you in am email after the registration process for your online event (or after RSVPing to your virtual event).

You will need to enter the email address that you registered with and the password that has been provided to you.

To update the information used in the registration process, please contact the organizer of the event directly as we are given the information directly from the organizer and do not have access to make updates to the information for security purposes.

Since the page will automatically be muted when you log-in, please make sure to click the volume/speaker icon on the video player to unmute.

Audio for the video will be streamed via your computer speakers if you are viewing on a desktop or laptop computer. Make sure that your computer speakers are on and check the volume setting as well.

The video player will only be active once the virtual event has started. If you have logged in before the event start date or time, you will see a black screen or a static splash screen until the date/time of the event.

You can log in with a username if one is provided to you by the event host OR with the email address you registered/RSVP’d to the event with. You can use one or the other depending on your event.

There is no limit to the type of event that can be hosted on this platform. Each individual site page can be built as needed. For those will more basic needs, we have several styles of customizable templates that can be utilized for a quick and easy setup.

For those with more advanced needs, we have an endless amount of options that can be added to each event/page.

For more information, please send an email to and we will be happy to help find a successful solution for you.

Please send an email to and we will be happy to help!

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** Please note that timing is approximate and classes may start later than indicated.


** Veuillez noter que les heures de début sont approximatives et que les cours peuvent commencer plus tard qu'indiqué.